I want to arrange a bespoke lingerie set as a gift; how do I do this?
We can send a beautiful presentation box with a handwritten invitation containing details for the recipient to book their bespoke fitting. If you would like to arrange this, please telephone us on +44 207 730 6753 or email email@example.com. We can send same day London gifts if ordered before 4pm and will keep all payment information hidden from the recipient.
How does it work?
We have two different offerings for our bespoke services:
Semi-bespoke: based on an existing style or shape where the pattern is redrafted to fit you. Only one initial fitting is required and the lead times are between six to eight weeks.
Full bespoke: completely bespoke designs which are drafted from scratch. At least two fittings are required and the process can take between eight to twelve weeks.
We also have Rush Services available if a faster lead time is required. For all bespoke services, a 50% non-refundable deposit is taken to secure the order and 50% balance is due prior to delivery.
Can I buy bespoke lingerie online?
If you’re looking to place an order for a bespoke gift, you can arrange this over the phone by calling +44 207 730 6753.
Our bespoke lingerie is available by appointment-only and a private fitting is required. Appointments are offered in our London flagship store but we also travel to other cities of the world. To find out when we will be visiting your city, please email firstname.lastname@example.org.
I want a bespoke loungewear item; can I buy this without a fitting?
Yes, we are able to create a bespoke loungewear piece for you without a fitting by sending us your measurements. Please email us or telephone +44 207 730 6753 to find out further information. You can also WhatsApp us on +44 7557 857741.
How can I make a payment?
We accept all major MasterCards, Debit Cards, American Express and other major credit and debit card providers and can take payment over the phone if you call +44 207 730 6753. We also accept payment by bank transfer.
How do I wash my Luna Mae London items?
As we favour triple A grade silks in our construction, we recommend either specialist dry cleaning or using a gentle handwashing solution in lukewarm water.
Can I have a bespoke bra made in a different fabric so it’s easier to wash?
Yes, we can create bespoke items in any fabric you would like and will source different options for you once we understand what it is you are looking for.